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We are an Apple Authorized Service Provider.

Our Apple-trained technicians use genuine Apple parts, so you can trust us with all your Apple devices.

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Our technicians perform out-of-warranty repairs on a regular basis. Optionally you can request these repairs by booking an appointment for a surcharge of only 90 RON. This way, our technicians will see you immediately at the service points, avoiding having to queue.

Current load of our Service

This means that all of our Service locations work at maximum capacity. Newly arriving devices will be inspected within 3-5 days on average.

Latest Apple Service Programs

Apple Watch Series 6 Service Program for Blank Screen Issue

iPhone 12 and iPhone 12 Pro Service Program for No Sound Issues

Keyboard Service Program for MacBook, MacBook Air, and MacBook Pro

15-inch MacBook Pro Battery Recall Program

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Need help? Call us!

+40 (31) 2297474
/ number 4

Mon-Fri: 10:00 a.m. - 5:30 p.m.

Or send us an email

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Got a question?

Take a look at our FAQ, and if you can't find the answer there, give us a call!

Consumer Rights and Legal Guide

Under warranty or out-of-warranty? But what is warranty exactly? In other words, on what legal basis can devices be repaired free of charge?

Our Consumer Rights and Legal Guide will help you navigate the matter.

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Consumer Rights and Legal Guide

Mandatory warranty

Required by applicable Hungarian law. Affected parties are the trader and the manufacturer, valid for 1 year from the date of purchase on private purchases made before 1st Jan 2021. For private purchases made after 1st Jan 2021 the rights are as follows:

  • Warranty is One year in the case of a selling price reaching HUF 10 000 but not exceeding HUF 100 000,
  • Two years in the case of a selling price exceeding HUF 100 000 but not exceeding HUF 250 000,
  • Three years over the sale price of HUF 250 000.

Implied warranty

2 years from the date of purchase for private purchases and 1 year from the date of purchase for non-private individuals, such as companies and corporations.

The implied warranty provides similar options for free repairs as the mandatory warranty, with one important term. If there's a product defect during this period due to a manufacturing error, the manufacturer will repair it free of charge, but if 6 months have passed since the purchase, the user has to prove that the defect is due to manufacturing.

The good news is that Apple is generous with its warranty procedures, if the product is not damaged, there is no need to prove the origin of the defect, but the product invoice and warranty claim form must be completed and inspected. This might take longer, which can slightly increase the repair time as well. Please note that we are unable to speed up this process. The manufacturer may even reject a claim for warranty repair through our service, although this is rare for products purchased from iSTYLE. Our service can only repair the device free of charge if the manufacturer approves the request.

In the case of consumers (especially in the case of purchases made before 1st Jan 2021), warranty administration is common. Here are some things to know:

Apple's One-Year Limited Warranty

For consumers covered by consumer protection laws or regulations in their country of purchase or, if different, their country of residence, the benefits offered by Apple's One-Year Limited Warranty are in addition to all rights and remedies provided by such consumer protection laws and regulations. Warranty claims for Apple products under Apple's One-Year Limited Warranty can be asserted at your local Apple Service Center in most parts of the world. In the event of a material or manufacturing defect, warranty claims may be asserted at Apple directly even if the Apple product was purchased from a third party.

Your Apple device is in the best hands!


We are proud to be an Apple Authorized Service Provider. This means that we will repair your device in accordance with Apple's strict standards, using only officially sourced parts and tools. Our service technicians participate in Apple's education system and have all the required certifications. You can bring your device to us from another store, even from another country, and all repairs will be registered in Apple's global system.

Important notice! You can bring your defective device in for repair or inspection to any of our stores during opening hours!

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iSTYLE Grawe

Workload - Average*

Our store on 98 Vulturilor street also operates as a Service Center. Here our technicians can perform Express Repairs within a few hours. These out-of-warranty repairs are subject to parts availability and only available with an appointment booking made online.

Schedule an appointment

*This means that without an appointment, newly arriving devices will be inspected within 1-3 business days on average.

Address

Strada Vulturilor, 98
Bucharest, 030857

Driving directions and map


Store hours

Mon - Fri: 10:00 a.m. – 6:00 p.m.
Sat - Sun: Closed




iSTYLE Cotroceni

Workload - Average*

Our store at Cotroceni also operates as a Service Center. Here our technicians can perform Express Repairs within a few hours. These out-of-warranty repairs are subject to parts availability and only available with an appointment booking made online.

Schedule an appointment

*This means that without an appointment, newly arriving devices will be inspected within 1-3 business days on average.

Address

Bulevardul General Paul Teodorescu 4
Bucharest, 061344

Driving directions and map


Store hours

Monday - Sunday: 10:00 a.m.- 10:00 a.m.




iSTYLE Băneasa

Workload - Average*

Our store in Băneasa Shopping City also operates as a Service Center. Here our technicians can perform Express Repairs within a few hours. These out-of-warranty repairs are subject to parts availability and only available with an appointment booking made online.

Schedule an appointment

*This means that without an appointment, newly arriving devices will be inspected within 1-3 business days on average.

Address

Șoseaua București-Ploiești 42D
București 013696

Driving directions and map


Store hours

Mon - Sun: 10:00 a.m. – 10:00 p.m.




iSTYLE Cluj Iulius Mall

Workload - Average*

Our store in Cluj Iulius Mall also operates as a Service Center. Here our technicians can perform Express Repairs within a few hours. These out-of-warranty repairs are subject to parts availability and only available with an appointment booking made online.

Schedule an appointment

*This means that without an appointment, newly arriving devices will be inspected within 1-3 business days on average.

Address

Strada Alexandru Vaida Voevod 53B
Cluj-Napoca 400436

Driving directions and map


Store hours

Mon - Fri: 10:00 a.m. – 6:00 p.m.


iPhone battery replacement

Battery replacement costs vary depending on the type of your iPhone. You can find the exact cost under Prices.

Our technicians only work with factory parts and tools provided by the manufacturer. As a result, you don't have to compromise after your device is repaired, as it will meet all the requirements specified by the manufacturer.

Your new battery will be assigned to your device in the manufacturer's system and tuned to your device, but some models may require a few charge cycles before the system recognizes them perfectly.

Please note that in the event of a battery replacement, we can only guarantee the correct operation of original factory parts after the replacement (the battery replacement devices have been calibrated by the manufacturer for original parts). This means e.g. that if your device's display has already been replaced, and it's not an original Apple part, we cannot take responsibility for any display defects after replacing the battery in your device.

Schedule an appointment

iPhone screen replacement

Sreen replacement costs vary depending on the type of your iPhone. You can find the exact cost under the Prices menu item.

Our technicians only work with factory parts and tools provided by the manufacturer. As a result, you don't have to compromise after repairing your device, as it will meet all the requirements specified by the manufacturer.

Your new display will be assigned to your device in the manufacturer's system, and will be taught to your iPhone to make all its functions work without exception.

Schedule an appointment

Interior cleaning / maintanance for Macs

Fee: RON 220

Our technicians will carefully clean your device, remove dust and, depending on the model*, replace the old thermal paste.

It is a good idea to perform this maintenance annually to prevent the device from overheating regularly and wearing out prematurely.

*The manufacturer does not allow the heat transfer layer to be replaced on all models. These machines are already designed so that this is not necessary. Failure to do so by an unauthorized service center will void the warranty and is not recommended by our service center.

Schedule an appointment

Operating system reinstallation

Fee: RON 220

Our technicians will delete the entire content of the device's storage and install a new, not yet activated operating system on it. We return the device to the software state it was in when you first turned on the computer. After that, all you have to do is create a new user profile, and that's it!

Our colleagues will always install the proper system version for your computer. If it is important for you to use a particular system version due to a special software environment, please let our colleagues know when you leave your device with us.

Schedule an appointment

Frequently Asked Questions

What devices does iSTYLE repair?
Our Service is an Apple Authorized Service Provider, you can contact us with any of your Apple or Beats products, however we may not be able to assist you with special devices sold in certain regions. This can be any Apple product that is not sold in Romania through an official channel.

Any product not sold by iSTYLE can only be repaired under the conditions specified by the manufacturer.
Where can I take non-Apple products purchased from iSTYLE?
You can also return non-Apple products (return to shop, not in service)purchased from iSTYLE for repair or replacement, and we will ship it to a brand service center.

In case of Apple products, you can drop them off at any of our stores, as well as plenty of qualified service providers around the world.
How do I return my device for repair?
You can drop off your device at any of our stores during business hours, and in the case of Apple and Beats products, you can also ship it via courier using our Request form. It is important to note, however, that we will not be able to accept packages sent in any other way.
How long does the repair take?
The duration of the repair is around 3 to 10 business days depending on the defect. You should be aware that the manufacturer only performs certain repairs at its own European repair center, and might request any device to be repaired there. Repair time at Apple's repair center is slightly longer due to shipping.
How long do I have to be without my device?
The average duration of repairs is 3 to 10 working days, during which time the device must remain with us. The repair protocol does not allow us to release any product between the start of the repair and the completion of all final tests.
What should I do before I submit my device for repair?
Before you leave your device with us, you'll need to take a few steps to protect your data, such as making a backup and turning off Find My iPhone. You should also locate the invoice confirming your purchase.

For iPhones, iPads, Apple Watches and Macs, you must turn off the Find My feature using the folowing instructions and remove the device from your iCloud account.

For Apple Watch, you also need to turn off the activation lock, see this link for help.

If you run into troubles, you can get assistance at https://www.apple.com/contact/
What should I take along to the service center?
The defective product and, if possible, a copy of your invoice. While it is not always necessary to present the invoice, Apple may request it in some cases. Some processes (e.g. warranty) are not possible without the invoice. If you bring your invoice, you can be sure that we can provide you with the best possible repair conditions.

Please only bring the defective device with you. The accessories or the box of the device are not needed for the repair.

In the event of a charging or battery problem, a charger used with the device is also required. For accessories without a serial number (earphones, cables, etc.), the serial number of the product used with it is required.

In the event of a defect affecting the operation of the software, we may need a device password, a passcode, or a user profile to test the error.
What is the exact repair process?
As an authorized service partner, every step of our inspections and repairs is based on the manufacturer's protocol. Apple's service protocol requires that the device is tested using the manufecturer's test software to detect hardware defects. Apple will only performs certain repairs at its own European repair center, and might request any device to be repaired there.

If the manufacturer's tests diagnose a hardware defect, the device will be repaired using a replacement part or in some cases due to the compactness of the device and for quality assurance reasons by the complete replacement of the device.